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Ministry of Civil Aviation Announces Proposed Passenger Centric Amendments

NEW DELHI || The Minister for Civil Aviation Ashok Gajapathi Raju has said that his Ministry was committed not only to the growth of the Airline industry but also to ensure that flying for most Indians becomes a pleasant experience.

ageaIn keeping with this commitment he along with MOS Dr. Mahesh Sharma, presided over a presentation made by DGCA with regard to Passenger Centric Initiatives. In the presentation, the first category of amendments have been made in CARs related to “Refund of Air Tickets”.

The Ministry has proposed that the refund process should be completed within 15 working days in case of domestic travel and 30 working days in case of international travel. It also proposed that in case of cancellation of tickets, statutory taxes and user development fee/airport development fee/passenger service fee shall be refunded.

The Ministry has also proposed in this category that under no circumstances cancellation shall be more than the basic fair. In the second category of CARs related to “Denied Boarding, flight cancellation and flight delays”, the Ministry has proposed that an amount equal to 200% of booked one way basic fair plus airline fuel charge subject to maximum of INR 10,000/- would be paid to passengers in case airline arranges alternate flight that is to depart after one hour but within 24 hours of the booked scheduled departure.

In the third category of CARs relating to facilities to be provided to “Persons with reduced mobility”, Airlines shall develop a procedure for making advance request of stretcher and same should be displayed on airline’s website.

Airlines, airport operators, security personnel, customs and immigration shall conduct training programme, as per training module provided by Ministry of Social Justice & Empowerment, for all their personnel engaged in passenger services for sensitization and developing awareness for assisting persons with disability or reduced mobility.